Shipping Policy
Effective Date: May 19, 2025
At Venom Heat Co., we’re committed to getting your order packed, shipped, and on its way to you as fast and safely as possible.
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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You’ll receive a confirmation email once your order has been placed, and a separate email with tracking info once your order has shipped.
Shipping Rates & Delivery
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Shipping rates are calculated at checkout based on your location and order size.
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We currently ship within the United States. (International shipping coming soon.)
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Estimated delivery time is 3–7 business days depending on your location.
Free Shipping
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We may offer free shipping promotions on select orders — be sure to follow us on social media or subscribe to our newsletter to stay updated.
Tracking Your Order
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Once your order ships, you’ll receive an email with a tracking number and link to monitor your delivery status.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged:
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Contact us immediately at [your email] with your order number and details.
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We’ll do everything we can to make it right.
Returns & Refunds
We do not accept returns on perishable goods (like hot sauce), but if there’s an issue with your order, please contact us within 7 days of delivery and we’ll make it right.